Terms & Conditions

Terms & Conditions

You are here: Pop Up Tent Products Terms & Conditions Terms & ConditionsThe following are the terms and conditions (called “these Terms”) for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us.
Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.Purchasing from our websiteThe details on our websites are not offers that you can accept. The contract between us will be formed once we confirm to you acceptance of your order.  We will do this by email for internet orders. Prior to then we will be under no obligation to supply you with the goods you have ordered.  It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures
PriceThe price shall be the price quoted on the website except when we make an error or if the price has changed since publication. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid.
Payment Payment can be made by debit or credit card via our website. Goods will be despatched upon receipt of cleared funds.
Availability of goods you orderIf we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.
Delivery charges & details
Standard delivery 2-3 days – £4.99 (UK mainland only)If you place your order before 2pm Monday to Thursday your order will be dispatched the same day and arrive 2-3 days later.  If the order is placed on a Friday it will arrive the following Tuesday.
Fast delivery 24 hours – £6.95 (UK mainland only)If you place your order before 2pm Monday to Thursday your order will be dispatched the same day and arrive the next day.  If the order is place on a Friday it will arrive the following Monday.We do not deliver on Saturdays or Sundays.  If orders are placed on a Saturday, Sunday or Bank Holiday, the will be dispatched the next working day.  We will try to deliver your goods in as short a time as possible. Despatch dates shown on our website are for information only and do not guarantee a delivery date from our warehouse. If we are not able to deliver your order in a reasonable time, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you. We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond our reasonable control.We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty. Where goods are delivered by courier or registered post, once signed for, responsibility for those items is passed to the signatory. Please check thoroughly all packages and their contents before signing for them.We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights.
 
Cancellation of an orderShould you wish to cancel your order then please send written notice to us not earlier than the time when the contract was concluded and not later than 7 (seven) working days following the day that the goods were received in one of the following ways:-1 – By post:- Pop-Up-Tent.co.uk, First Floor, 7 Keppel Road, Chorlton, Manchester, M21 0AT2 – By e-mail:- This e-mail address is being protected from spambots. You need JavaScript enabled to view it Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the costs from you). Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them. Goods must be returned to us in ‘as-new’ condition, otherwise restocking / refurbishment costs may be incurred.
Where you cancel your order the goods may either be: -i) returned to us at your cost; orii) if requested, collected from you at your cost. Internet SecurityWhen using our online store, all information sent to you, and sent by you is protected by the highest levels of current browser security. All transactions and communications are encrypted and protected. Pop-Up-Tent.co.uk and their internet service providers take and will continue to take all reasonable precautions to ensure the security of your personal data.In order for this website to operate correctly, a number of small files known as “cookies” are employed. These cookies contain no personal data, and will be removed when you leave our site. In order for the site to work effectively, it is important that your browser can accept these temporary ‘Session Cookies’. We do not collect any personal data from you without your knowledge. Anonymous data about your visit is logged by our system. This information is used solely for the purpose of maintaining and improving our website.Please note that by sending us your order, you agree to us using your personal details in order to supply the goods to you (which may involve passing them on to relevant third parties such as delivery firms).We will ask for your permission if we wish to use your details for any other reason and you may ask us in writing to remove your details from our system by writing to our address.We do not collect or use any personal data for any purpose other than the fulfilment of your order or enquiry.
GeneralThe benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.If any provision of the Terms is unenforceable this will not stop the rest of the provisions from being enforceable.Relevant United Kingdom law will apply to any contracts between us.
Definitions”you” and “your” means the person, firm or company who enters into a contract with us.”us”, “our” and “we” means Pop-Up-Tent.co.uk
 
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